So you have customers who use the “forgot password” link and when they receive a regenerated password link to unlock their account, they can’t change there password? Don’t worry here is quick fix.
Go to Preferences> Customers, and check the value of password reset delay.
Make the delay higher like 30 minutes and hit save.
<a href=”http://prestatuts.com/tutorials/wp-content/uploads/2016/07/Password-Reset-Delay.jpg”><img class=”size-full wp-image-490″ src=”http://prestatuts.com/tutorials/wp-content/uploads/2016/07/Password-Reset-Delay.jpg” alt=”PrestaShop reset customer password” width=”1024″ height=”594″ /></a> PrestaShop reset customer password